FAQ

To check the status of your order, go to My Account. Here’s what you’ll see under “Fulfillment Status:"

Preparing for shipment: Your order is currently being picked and processed. Once shipped, you will get an email with tracking information.

Shipped: Your order has left the building and is in the hands of the carrier. Use the tracking information associated with this order to follow its movement.

Delivered: Your order was successfully delivered to the provided shipping address. If you do not find it, please ask the members of your household and the carrier for further clarification.

Amazing Intimate Essentials owns and operates a state-of-the-art warehouse and shipping facility located in Cranston, Rhode Island. Our hours of operation are Monday through Friday, 8am – 5pm EST (not including holidays).

Although we strive to fulfill and ship all orders the day they are received, there are certain variables that may extend this turnaround time—for example, holidays. Additionally, it is important to note that orders placed after 2pm EST will not ship until the next business day. As such, if an order is placed after 2pm EST on a Friday, it will not ship until Monday.

Transit times are dependent on the shipping method chosen during checkout and the distance of your delivery location from our warehouse. International delivery speeds vary based on location and customs processing times.

See the full Shipping Policy for more details.

Absolutely! At Amazing Intimate Essentials, we take your privacy very seriously. As such, all our packages are shipped discreetly in a plain brown box or padded envelope free of any logos or recognizable features.

The shipping label is nondescript, displaying the sender's name as Metro. With these precautions in place, nobody will give your special delivery a second look!

Domestic orders over $59.00 ship FREE with economy postage, and domestic. orders over $89.00 ship FREE with express postage. Our flat rate postage rates are subsidized to pass saving to our customers.

• Economy: $8.00 - 5-8 Business Days (often faster than that)
• Standard: $11.00 - 3-5 Business Days
• Express: $23.00 – 1-2 Business Days

International postage rates vary by weight and location. We use FedEx live rates to calculate these variables in real time so you can see your postage cost before you checkout.

Depending on where your order is in processing, we may not be able to cancel, make additions, change, or stop them from shipping. If you want to try to cancel the order, be sure to contact customer service immediately.

For domestic shipping we use the United States Postal Service and FedEx at our discretion.

The risk of loss or theft is passed to the customer upon delivery of the package by the carrier. All claims must be made to the carrier, by the customer.